Step One: Personal Information
Let us know what your email address is. We use this to contact you directly and provide you with updates to your claim
And confirm your email, so we know we have it right
Lastly, provide us with your phone number if you'd like to speak with us on the phone.
Step Two: Address
*Lastly, which country are you from?
Step Three: Event Information
*What timezone is the event in?
Step Four: Order Information
In what currency did you pay?
Step Five: Issue Type
Give us an idea of the type of issue you're running into. You can find desciptions on the right to help you decide.
Step Six: Issue Information
*Can you describe your issue? This helps our agents understand what's going on before they get in touch with you.
Step Nine: Review your information
You have completed your claim so far. Once you press "Submit Claim", your claim will be filed, you will receive an email confirming your claim, and you will be automatically
re-directed to your personalized claim page. On this claim page, you can check the status of your claim, correspond with our claim agents, and upload any files that
have been requested.
Please make sure your information is correct. The more information you provide, the better our agents can assist you in the claims process. Any false or inaccurate information
may result in your claim being closed automatically.
By clicking "Submit Claim", you certify that all information on this claim is accurate and truthful under Federal Law and under penalty of perjury, under the laws
of the state of California.
The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and
a fine of up to $10,000 ( 18 USC 1001 ).
In addition, a civil penalty of up to $5,000, and an assessment of twice the amount falsely claimed
may be imposed ( 31 USC 3802 ).